Customer Service

Welcome:

If you are a new consumer, we would like to welcome you to our service area. We are pleased to have the opportunity to be your electric power supplier. If you are an existing member, we would like to thank you for being part of our electric co-op. Your support continues to help make us more than just an electric utility. With programs such as Operation Round-Up, Bright Ideas and Rural Electric Youth Tour, our consumer/members make a significant difference in the areas we serve through our cooperative efforts.

Tri-County EMC is a non-profit rural electric utility cooperative. We were chartered in 1940 by way of the Rural Electrification Act and have since been an affiliate of the U.S. Department of Agriculture. Our primary national association is the Rural Utilities Service in Washington, DC. Tri-County is one of 26 electric cooperatives in North Carolina and over 1,000 cooperatives nationwide. Our primary purpose is to provide safe, efficient electric energy to the local rural service areas at an affordable price.

Mission Statement:

Tri County Electric Membership Corporation is a member-driven cooperative committed to providing reliable electric power at a reasonable cost, to offering superior service, and to taking an active role in supporting the communities it serves.

Important Information:


Signing Up for Service

If you are moving to the area and would like to establish a new electric service account, we will need:

1) the name, address, telephone number, social security and driver’s license numbers for the person responsible for the account,

2) the account holder’s signature on a new application for service to be completed at our office by one of our customer service representatives, and

3) a deposit up to $445.00 determined by a credit report and a membership fee of $5.00 to be paid at the time application for service is made.

Deposits may be waived only if an applicant has a satisfactory credit rating confirmed by online utility exchange. Co-signatures are also accepted in lieu of deposits, but only from a parent of the applicant. The parent co-signer must be an existing member of Tri-County EMC and have a good credit history with the cooperative. When applying for new service, having information available such as the previous occupant’s name, the meter number and the street address will help save time and avoid confusion. Providing the customer service representative with as much information as possible will help make your visit to our office brief and more productive.

After making the application for service, it normally takes one to two days to have electricity connected. If the service is to a newly constructed home or requires some construction (i.e. pole(s) set, wires run, etc) a longer period of time may be required depending on the circumstances. All new construction accounts must have a final electrical inspection from the county before electricity can be provided.

Your Electric Service Account

Our office is open Monday through Friday from 8:00 a.m. until 5:00 p.m. You can obtain information about your electric service account by calling or visiting during these hours and speaking with a customer service representative or a billing clerk. Our business office keeps information on record about your account such as your monthly usage and charges, all payments and adjustments made to your account and credit history. You may view a summary of your electric service account online by clicking on View My Bill. You must have your electric bill member number found on your monthly electric bill. The information provided is intended to be only a summary of your current account status and may not provide complete account detail. For more detailed and up-to-date account information, please call or visit our office. You will receive a bill by mail by the 10th of each month for the prior service period. Our service periods are from the 1st day of the month until the last day of the month, normally the 30th or 31st. Your bill will provide you with details of your current charges, such as meter readings, usage, days of service, last payment credited to your account and the current bill due date. Your bill will also indicate any previous unpaid balance left on your account since the last bill was issued. This amount will have an earlier due date, normally 5 to 7 days after the bill is issued. This previous balance must be paid by the "previous balance due date" indicated on your bill or your electric service will be subject to disconnection.

Disconnection Policy

Your electric service is subject to disconnection if your account has a previous unpaid balance. By order of our board of directors, the previous unpaid balance must be paid within seven days of the billing date of your current bill or your electric service will be disconnected without further notice.

If your electric service is disconnected, the previous unpaid balance, a $40 reconnect fee and any additional deposit required must be paid before service can be restored. A $20 collection fee will be charged if our service personnel drives to your premises to collect your bill on the day of disconnect.